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Quality Management

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Quality Management

Dear customers … We are pleased to inform you that Union Bank has obtained the international ISO certificates issued by the “TQCSI” company, namely:

  • Quality Management System Policy 9001: 2015
  • Information Security and Confidentiality Policy 27001: 2013
  • Business Continuity Policy 2012: 22301


To achieve:

  • Quality of service
  • Customer confidence
  • Effectiveness and efficiency

ISO 9001 Quality Management System

The quality management system help us to monitor the quality level and manage operations in the whole bank by drawing strategic plans and setting goals, where this standard shows the ways in which the bank’s services can be upgraded to the highest levels, and it helps to develop the mechanism of business performance in various banking sectors, this system has several advantages, including but not limited to:

  • Competition at the highest level
  • Provides a system capable of meeting the needs of customers
  • Avoid repeating mistakes through continuous improvement
  • Increase the quality of customer service

ISO IEC 27001 Information Security Management System

ISO/IEC 27001 is the international standard that demonstrates how to develop an appropriately information security system that allows financial and confidential data to be kept secure and minimize access to it illegally or without permission, as it helps to provide a safe and reliable environment for (customers, suppliers, stakeholders….etc ) in all banking operations, this system has several advantages, including but not limited to:

  • A secure and protected working environment
  • Identify risks and establish appropriate controls to manage or dispose of them
  • Customer confidence

ISO 22301 Business Continuity Management Systems:

The business continuity management system helped the bank to predict and plan to avoid potential risks, as it was designed according to the legal requirements and the internal regulations of the bank and the nature of its work, so as to ensure the continuity of work with the same efficiency in times of crisis or disaster, this system provides protection to the bank from disasters and potential crises such as environmental disasters, fires, floods, thefts and diseases that may affect employees, in addition to terrorist attacks and technology interruptions, this system identifies all potential threats and how they affect the workflow and develops appropriate plans to address them before they occur or mitigate their impact.